Privacy Policy

Last updated: January 9, 2026

Trust Panda Limited (NZBN: 9429053503985) operates this store and website, including all related information, content, features, tools, products and services (together, the "Services"), to provide you with a secure and convenient shopping experience.

Trust Panda is powered by Shopify, which helps us run our online store (including checkout, payments and order processing). This Privacy Policy explains how we collect, use, and disclose your personal information when you visit or use the Services, make a purchase or other transaction, or contact us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy applies to the collection, processing and disclosure of personal information.

Please read this Privacy Policy carefully. By using or accessing the Services, you acknowledge that you have read and understood how we handle your information as described below.

Personal Information We Collect or Process

When we use the term "personal information", we mean information that identifies you or could reasonably be linked to you (or another person). It does not include information that is anonymous or has been de-identified so it can't reasonably identify you.

Depending on how you interact with the Services, where you live, and as permitted or required by law, we may collect or process the following categories of personal information (including inferences drawn from it):

Contact details such as your name, address, billing address, shipping address, phone number, and email address.
Payment and transaction details such as payment method, payment confirmation, transaction details, and limited payment information required to process your order (note: payment processing is handled by payment providers - we do not store full card numbers).
Account information such as your username, password, preferences and settings.
Shopping and order information such as the items you view, add to cart or wishlist, purchase, return, exchange or cancel, and your order history.
Communications with us such as what you provide when you contact our customer support team.
Device information such as your device type, browser, network connection, IP address, and other identifiers.
Usage information such as how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you when you create an account, place an order, contact us, or otherwise provide information to us.
Automatically through the Services when you browse or use our website, including through cookies and similar technologies.
From our service providers who help us operate the Services and provide features such as payments, shipping, customer support and analytics.
From partners or other third parties where permitted by law and relevant to providing the Services (for example, advertising or analytics partners).

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information to:

Provide, tailor, and improve the Services. This includes processing payments, fulfilling orders, managing your account, remembering preferences, arranging shipping, managing returns and exchanges, enabling reviews, and recommending products you may be interested in.
Market and advertise. This includes sending promotional communications (where permitted) and showing you relevant advertising on our website and elsewhere, including based on your activity on the Services.
Keep the Services secure and prevent fraud. This includes authenticating accounts, detecting and investigating suspicious or potentially illegal activity, and protecting customers and the Trust Panda business.
Communicate with you. This includes providing customer support and responding to enquiries.
Meet legal and regulatory obligations. This includes complying with applicable New Zealand laws (including the Privacy Act 2020), responding to lawful requests, and enforcing our terms and policies.

Use of Artificial Intelligence (AI)

We use artificial intelligence (AI) in limited, practical ways to help our team work efficiently and to improve customer service. AI is used as an assistance tool - our team remains responsible for decisions and customer outcomes.

Customer support and communications

When you contact us (for example by phone, email, or chat), we may use AI-enabled features to help our customer support team. These features may be used to:

transcribe customer service phone calls;
create internal call summaries to help with quality assurance, training, and record-keeping; and
summarise and help manage customer support conversations (including via Zendesk) so our team can respond faster and more consistently.

AI-generated summaries are reviewed by our team and used as a support tool only. Final decisions, responses, refunds/returns outcomes, and other actions are made by a human team member.

Accuracy and human oversight

AI can sometimes make mistakes or miss context. We apply human oversight and do not rely solely on AI-generated information when making decisions that affect customers.

Data handling and safeguards

Where AI tools process personal information, we handle that information in line with this Privacy Policy and applicable New Zealand privacy laws, including the Privacy Act 2020. We use reasonable technical and organisational measures designed to protect personal information and restrict access to authorised personnel.

We do not use customer support calls, transcripts, or customer messages processed through these AI features to train public or open AI models.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes consistent with this Privacy Policy, including:

Service providers. Shopify and other vendors who help us run our business and provide services (such as payment processing, data analytics, customer support, cloud hosting/storage, fulfilment and shipping).
Marketing and advertising partners. We may work with partners to provide marketing services and show you relevant advertising. For example, Shopify may support personalised advertising features based on your activity across different merchants and websites. These partners handle information in accordance with their own privacy notices.
With your direction or consent. For example, where you request delivery services or use social media widgets or login integrations.
Within our corporate group. We may share information with our related entities (including our Australian parent company, We're The Glue Pty Ltd) where necessary for business operations.
Legal and business transactions. Where required or permitted by law (including court orders and similar requests), to enforce policies, protect rights and safety, or in connection with a business transaction (such as a merger, restructure or insolvency).

Relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services to provide and improve the platform. Shopify may use automated and AI-assisted technologies to help operate, secure and improve its services, including features related to fraud prevention, analytics, customer experience and personalised shopping functionality.

Information you submit through the Services will be transmitted to and shared with Shopify and may also be shared with third parties (including those located outside New Zealand) to provide and improve the Services. We may also use certain Shopify features that incorporate information from your interactions with our store and with Shopify. In these circumstances, Shopify is responsible for its processing of personal information and for responding to certain privacy rights requests in relation to data it controls.

To learn more, you can visit the Shopify Consumer Privacy Policy and you may be able to exercise certain rights via the Shopify Privacy Portal.

Third Party Websites and Links

The Services may include links to websites or platforms operated by third parties. If you follow a link to a third-party site, their privacy and security practices apply. We are not responsible for the privacy, security, accuracy or reliability of third-party sites. Information you share on public or semi-public spaces (including social media) may be visible to others.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information about children under the age of 18. If you believe a child has provided us with personal information, please contact us using the details below so we can review and, where appropriate, delete it.

Security and Retention of Your Information

We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure, consistent with our obligations under the Privacy Act 2020. However, no method of transmission over the internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.

We also recommend you avoid sending sensitive or confidential information to us through unsecured channels.

We keep personal information only for as long as needed for legitimate business purposes, to provide the Services, and to meet legal, accounting, tax, and regulatory obligations. Retention periods may vary depending on the type of information and how it is used.

Your Rights and Choices

Under the Privacy Act 2020, you have rights in relation to your personal information. These rights may apply only in certain circumstances, and in some cases we may decline a request where permitted by law.

Right to access. You may request access to personal information we hold about you.
Right to correct. You may request correction of inaccurate personal information we hold about you.
Right to delete. You may request deletion of personal information in certain circumstances.
Right of portability. You may request a copy of certain personal information and, in some circumstances, request it be transferred to a third party.
Managing communication preferences. You can unsubscribe from promotional emails at any time using the unsubscribe link in our emails. If you opt out, we may still send important non-promotional messages (for example, about orders or account changes).

You can exercise your rights by contacting us using the details below. We may need to verify your identity before processing a request.

Complaints

If you have a complaint about how we handle your personal information, please contact us using the details below so we can work with you to resolve it.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Privacy Commissioner (OPC) at privacy.org.nz.

International Transfers

Your personal information may be transferred, stored, and processed outside New Zealand (for example, where Shopify or our service providers host systems overseas, including in Australia, the United States, and other countries). Where we transfer personal information outside New Zealand, we take steps to ensure it receives a comparable level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, legal requirements, or for other operational reasons. We will post the updated version on this website and update the "Last updated" date.

Contact

If you have any questions about this Privacy Policy or would like to exercise your rights, please contact us at:

Email: support@trustpanda.com
Post: Trust Panda Limited, Suite 16068, Unit A, Level G, 26 Hobson Street, Auckland City, 1010, New Zealand

For the purpose of the Privacy Act 2020, Trust Panda Limited is the agency responsible for your personal information.